Service Desk

{"xsrfToken":"07f50aea-8c37-4f38-aa95-513360e86e95_cd73760c01103f292e8c849e1ef965782cb12670_lout","branding":{"id":"3","key":"cse","name":"Cognite Technical Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a7b55535-d10b-4299-b576-f16b41eae075/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZmNhY2YyYi1mYzA2LTRkNDctODA5NC05OGMyNjY0ZTc3ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE3YjU1NTM1LWQxMGItNDI5OS1iNTc2LWYxNmI0MWVhZTA3NSI6WyJyZWFkIl19LCJleHAiOjE1Nzk0OTM4MzEsIm5iZiI6MTU3OTQ5MzE3MX0.tUKZfwjOnien2IzXKqLilB41nrzoDF1gid6gypyah1A&client=cfcacf2b-fc06-4d47-8094-98c2664e77de&mode=fit","logoId":"a7b55535-d10b-4299-b576-f16b41eae075","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Cognite Help Center","sharedPortalName":"Cognite Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Welcome to the Cognite Help Center","sharedPortalName":"Cognite Help Center","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/61febd81-663a-430e-b552-6b6c8b31a486/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZmNhY2YyYi1mYzA2LTRkNDctODA5NC05OGMyNjY0ZTc3ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYxZmViZDgxLTY2M2EtNDMwZS1iNTUyLTZiNmM4YjMxYTQ4NiI6WyJyZWFkIl19LCJleHAiOjE1Nzk0OTM4MzEsIm5iZiI6MTU3OTQ5MzE3MX0.Y6rUAoMWgP5Hsj4GqRDjA-7mwBXuKZ-_4kd6dhTAURo&client=cfcacf2b-fc06-4d47-8094-98c2664e77de&height=300&mode=fit","bannerMediaApiFileId":"61febd81-663a-430e-b552-6b6c8b31a486","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"cse","projectId":10050,"serviceDeskId":3,"name":"Cognite Technical Support","description":"Technical Support for Cognite customers & partners","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"73","name":"CDF Systems","descriptionHtml":"","callToAction":"CDF Systems","introHtml":"Log a Sev A issue for one of the Cognite Systems (API, SDK, Extractors etc.)","icon":10508,"iconUrl":"https://cognitedata.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[5],"key":""},{"id":"72","name":"CDF Application","descriptionHtml":"","callToAction":"CDF Application","introHtml":"Log a Sev A issue for one of the Cognite Applications (Operational Intelligence, Operation Support, Cognite Console)","icon":10508,"iconUrl":"https://cognitedata.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[5],"key":""},{"id":"174","name":"API","descriptionHtml":"","callToAction":"API","introHtml":"Get assistance with API related issues and questions","icon":10479,"iconUrl":"https://cognitedata.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10479","groups":[4],"key":""},{"id":"182","name":"Subsurface","descriptionHtml":"","callToAction":"Subsurface","introHtml":"Get assistance with Subsurface related issues and questions","icon":10505,"iconUrl":"https://cognitedata.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10505","groups":[37],"key":""},{"id":"170","name":"Asset Data Insight","descriptionHtml":"","callToAction":"Asset Data Insight","introHtml":"Get assistance with Asset Data Insight (ADI) issues and questions","icon":10470,"iconUrl":"https://cognitedata.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10470","groups":[3],"key":""},{"id":"172","name":"Extractors","descriptionHtml":"","callToAction":"Extractors","introHtml":"Get assistance with Extractor related issues and questions","icon":10510,"iconUrl":"https://cognitedata.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10510","groups":[4],"key":""},{"id":"87","name":"New API-key","descriptionHtml":"","callToAction":"New API-key","introHtml":"Request a new API-key for a new API-key user","icon":10494,"iconUrl":"https://cognitedata.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10494","groups":[6],"key":""},{"id":"89","name":"System feature request","descriptionHtml":"","callToAction":"System feature request","introHtml":"Submit a request for a new system feature you would like Cognite to add","icon":10511,"iconUrl":"https://cognitedata.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[4],"key":""},{"id":"176","name":"3D technologies","descriptionHtml":"","callToAction":"3D technologies","introHtml":"Get assitance with 3D technologies related issues and questions","icon":10485,"iconUrl":"https://cognitedata.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10485","groups":[4],"key":""},{"id":"178","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"Get assistance with CDF related issues and questions","icon":10478,"iconUrl":"https://cognitedata.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10478","groups":[4],"key":""},{"id":"180","name":"Spark Datasource","descriptionHtml":"","callToAction":"Spark Datasource","introHtml":"Get assistance with Spark Datasource related issues and questions","icon":10503,"iconUrl":"https://cognitedata.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10503","groups":[17],"key":""},{"id":"85","name":"Change my API-key access","descriptionHtml":"","callToAction":"Change my API-key access","introHtml":"Request an access change (add/change/delete) for your existing API-key user","icon":10494,"iconUrl":"https://cognitedata.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10494","groups":[6],"key":""},{"id":"86","name":"I have lost my API-key","descriptionHtml":"","callToAction":"I have lost my API-key","introHtml":"Request a new API-key for an existing API-key user","icon":10494,"iconUrl":"https://cognitedata.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10494","groups":[6],"key":""},{"id":"183","name":"Seismic","descriptionHtml":"","callToAction":"Seismic","introHtml":"Get assistance with Seismic, wells and geospatial related issues and questions","icon":10505,"iconUrl":"https://cognitedata.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10505","groups":[37],"key":""},{"id":"175","name":"SDK","descriptionHtml":"","callToAction":"SDK","introHtml":"Get assistance with SDK related issues and questions","icon":10479,"iconUrl":"https://cognitedata.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10479","groups":[4],"key":""},{"id":"171","name":"Console","descriptionHtml":"","callToAction":"Console","introHtml":"Get assistance with Console issues and questions","icon":10490,"iconUrl":"https://cognitedata.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10490","groups":[3],"key":""},{"id":"179","name":"Grafana connector","descriptionHtml":"","callToAction":"Grafana connector","introHtml":"Get assistance with Grafana connector related issues and questions","icon":10503,"iconUrl":"https://cognitedata.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10503","groups":[17],"key":""},{"id":"181","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"Get assistance with other Cognite Application Development Tools related issues and questions","icon":10503,"iconUrl":"https://cognitedata.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10503","groups":[17],"key":""},{"id":"81","name":"CDF Data Tooling","descriptionHtml":"","callToAction":"CDF Data Tooling","introHtml":"Log a Sev A issue for one of Cognite Data Tooling systems (ML-Hosting, Databricks, Grafana etc.)","icon":10508,"iconUrl":"https://cognitedata.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[5],"key":""},{"id":"88","name":"Application feature request","descriptionHtml":"","callToAction":"Application feature request","introHtml":"Submit a request for a new application feature you would like Cognite to add","icon":10511,"iconUrl":"https://cognitedata.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[3],"key":""},{"id":"90","name":"Cognite Application Development Tools feature request","descriptionHtml":"","callToAction":"Cognite Application Development Tools feature request","introHtml":"Submit a request for a new Cognite Application Development Tools feature you would like Cognite to add","icon":10511,"iconUrl":"https://cognitedata.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[17],"key":""},{"id":"169","name":"Operation Support","descriptionHtml":"","callToAction":"Operation Support","introHtml":"Get assistance with Operation Support (OpSup) issues and questions","icon":10471,"iconUrl":"https://cognitedata.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10471","groups":[3],"key":""},{"id":"29","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://cognitedata.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"Log a Severity A ticket"},{"id":3,"name":"Cognite Business Applications"},{"id":4,"name":"Cognite Data Fusion"},{"id":17,"name":"Cognite Application Development Tools"},{"id":37,"name":"Cognite Subsurface"},{"id":6,"name":"Access request"}],"orderMapping":{"3":[170,171,169,88],"6":[87,86,85],"37":[183,182],"17":[180,179,181,90],"5":[72,81,73],"4":[174,172,175,176,178,89]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Cognite Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://cognitedata.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}